Frequently Asked Questions
Everything you need to know about starting your automated vape retail business.
Do I need a special license to operate a vape vending machine?
Yes, regulations vary by state and municipality. Most jurisdictions require a tobacco retail license and strict adherence to age-verification laws. We recommend consulting with local legal counsel before installation.
How do these machines verify the age of the customer?
Our machines are equipped with advanced biometric scanners and government-issued ID readers that use AI to verify age and identity in real-time, ensuring full compliance with PACT Act requirements.
What is the typical lead time for shipping and delivery?
Due to the size and electronic calibration required, custom-branded machines typically ship within 4 to 6 weeks. Standard models may arrive sooner depending on current inventory levels.
What kind of warranty is included with the electronics?
Every machine comes with a comprehensive 2-year warranty covering the touchscreen interface, internal dispensing mechanics, and payment processing hardware.
Can the machines be customized for specific product sizes?
Absolutely. The internal coils and shelving are fully adjustable to accommodate various vape juice bottles, disposable devices, and pod system packaging.
What payment methods do the machines support?
Our hardware supports encrypted credit card processing, mobile wallets like Apple Pay and Google Pay, and can be configured for cryptocurrency payments upon request.